RetentionProf Privacy Policy

RetentionProf “the App” provides the understanding of your customers data using AI and data science(“the Service”) to merchants who use Shopify to sell their products with event brands. This Privacy Policy describes how personal information is collected, used and shared when you install or use the App in connection with your Shopify- supported store. Personal Information the App Collects When you install the App, we are automatically able to access certain types of information from your Shopify account: Account Data such as store name, policy and description. Products The App will synchronize the product data from the Shopify store to the platform specified by the Services. Orders The App will be creating orders on behave of the merchant. Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App. Information about you and others who may access the App on behalf of your store such as your name, address and email. We collect personal information directly from the relevant individual through your Shopify account or using the following technologies; “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit “Log files” track actions occurring on the Site and collects data including your IP address, browser type, Internet service provider, referring/exit pages and date/time stamps. “Web beacons,” “tags” and “pixels” are electronic files used to record information about how you browse the Site. How Do We Use Your Personal Information? We use the personal information collected from you and your customers to provide the service and operation of the App. Additionally, we use this personal information to communicate with you to optimize or improve the App. Sharing Your Personal Information We will share your Personal Information with facebook audience and Google customer match where we will add your customers for remarketing. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Your Rights If you are an European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated or deleted. If you would like to exercise this right, please contact us with the information Additionally, if you are an European resident please note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site) or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. Data Retention When you place an order through the Site, we will maintain your Order Information for our records unless or until you ask us to delete this information. Changes We may update this privacy policy from time to time in order to reflect the changes to our practices or for other operational, legal or regulatory reasons. Contact Us For more information about our privacy practices, questions or complaints, please contact us using the details provided below: 2nd Floor I Sumo Apartments I Marcus Garvey Road I Kilimani I P.O. Box 21053 – 00100 Nairobi Email: